Refund & Return Policy

For an incorrect, damaged or missing item, or a cancellation or refund request, contact us with your order number and a description of the issue. Include photographs when relevant, but do not include payment credentials or sensitive medical information.

Contact the store before sending anything back. Laboratory materials may require specific handling and return arrangements. This draft does not establish a blanket no-return rule or a right to return every product.

Contact us promptly if you wish to cancel or change an order. Whether a change can be made depends on the order's status and applicable law. A request alone does not confirm a cancellation.

Refund eligibility, the amount, payment method and timing must be confirmed for the order. Online payment is not enabled on this site yet. This draft does not promise approval, a fixed processing period or automatic deductions.

Nothing in these draft terms is intended to exclude rights that cannot lawfully be excluded under applicable consumer law.

Return eligibility and exclusions; request deadlines; return authorization and address; responsibility for return shipping; cancellation cutoffs; refund method and processing times; and treatment of defective or damaged goods.